Orders to UK mainland addresses can be shipped via the courier City Link for £5 + vat (£6) or via Royal Mail for £2.37 + vat (£2.84). You can also choose to collect your order from our Cambridge location.
City Link delivery - £5 + vat (£6).
Delivery normally takes 2 working days on orders placed prior to 3:30pm. Delivery takes place between 9am - 5pm.
Someone must be at the address to sign for the item - you can setup an alternative shipping address during checkout.
Should you miss a delivery you can arrange a second delivery attempt for free with City Link, subsequent delivery attempts cost £3.50 + vat.
Orders shipping with this method to non-mainland UK, BFPO, and Irish addresses use a signed-for postal service.
Postal delivery - £2.37 + vat (£2.84).
Mainly intended for small items, this service will see your order shipped via Royal Mail recorded delivery. You can use this service on larger items, however we may dispatch the order via Royal Mail Special Delivery, or the courier City Link, at our discretion. If an order is placed before 3:30pm, delivery is normally 2 - 3 working days on this service, but please be aware the Royal Mail does not guarantee timescales for the recorded delivery service.
Collect from store - FREE.
You can choose to collect your order from our Cambridge office. You will receive an email when your order is ready for collection - this is normally 1 working day from the date of order if the order is placed before 3:30pm.
What to do if there is a problem?
Occasionally there can be problems delivering an order. Don't worry we'll sort it out as quickly as we can. You can either call us with your order reference number (this will be on your email order confirmation) on 01223 833412 or email us and we'll email you when we've tracked your order.
Please note this is not an automated system, so you will get a reply during normal business hours.
For information on our returns policy, please see our Terms and Conditions.