Onsite Support

Over the years we have worked with many customers at their premises to offer bespoke upgrade solutions.

Coming out to you to upgrade three or more Macs in situ is usually cheaper than getting them to us. It is almost always quicker and prevents disruption to your workflow. We can pre-install macOS on drives before attending your site to speed up the transition and provide advice for cloning or restoring from backup if that is quicker or easier.

Office iMacs suffer from failed hard drives and lack of RAM more often than people think - so if your staff are complaining about how slow everything is, how Word takes 5 minutes to launch and crashed 3 times a day, and Mail search never works - upgrading to an SSD and adding more RAM makes for a happier workforce.

We have helped several schools with their media suites, art departments or music departments where Macs are the outliers and the school IT department don’t want to, or are not qualified to, help. We are more than happy to work along side your IT team to ensure you get the most from your Macs.

We have helped with network advice, backup strategies, business continuity plans and disaster recovery plans. We have helped setup remote working solutions, VPNs and sort haul data services to link sites.

Based just south of Cambridge we regularly visit customers in most of London, Suffolk, Norfolk, Cambridgeshire, Essex, Bedfordshire as well as Buckinghamshire and Hertfordshire. We routinely visit Northamptonshire, Leicestershire and the Midlands. We can travel further afield if needed, please do get in touch to discuss your needs.

We can offer remote support sessions via TeamViewer. Sometimes the terminology can be a hinderance when talking by phone. What one person calls a button, another terms a slider. What one person calls the menu bar, another calls "the top" - as such, being able to see the same as you and describe exactly what is happening is much more natural. In these days of social distancing, and caution about who you let into your home or business; remote support can be a great asset and allow much of the prep work to be completed.

Call 01223 833 412 and ask to speak to Doug about how we can help you with on-site or remote support. We can talk through what you have, what you are trying to achieve and see if there is a solution which can work for you.

Expected Costs:

We charge a standard "Day Rate" of £600 + VAT per day, this usually includes travel time from Sawston to you. For many jobs we can quote exact figures before we start, others are much more open ended and would be agreed before work was undertaken. This does not include the cost of any parts used or any prep work done before the visit.

Site surveys can sometimes be useful to gain a deeper insight into your specific needs, and these can be arranged at a reduced cost.

In our experience (over 20 years in IT at the time of writing) this tends to become a project based exercise - such that an onsite upgrade "reveals" a number of other members of staff who are having issues with their Macs, the software, or other bottlenecks - misconfigured WiFi, odd network layouts, backups not working as expected, etc. Usually a couple of visits clears these up, and everything is happy for a number of years.. until something changes and then we are here if you need us.